Logistics & Customer Service Team Leader
A vacancy has arisen for a Team Lead for the Global Logistics Coordinators and Customer Service Coordinators based in our Harwich office.
This role is a 70% operational role, combined with day-to-day supervision of two dynamic customer focused teams. Oversee the order to cash (OTC) process for Haltermann Carless UK, including but not limited to sales order entry and logistics operations across the UK, EU, and global markets. The successful candidate will have strong leadership and organisational skills plus a working knowledge of SAP for customer service and logistics.
Responsibilities
- Support the customer service and logistics teams with day-to-day issues.
- Manage leave, employee performance in line with company procedures, providing regular feedback and bi-annual reviews.
- Coordinate and execute transportation of goods within the UK, EU, and international markets, ensuring timely and cost-effective delivery.
- Manage customs documentation and procedures for international shipments, including import/export declarations and excise goods compliance.
- Liaise with freight forwarders, transport providers and customs agents, to facilitate smooth clearance and delivery processes of inbound and outbound goods.
- Perform accurate billing and month end invoicing processes, including resolving demurrage claims.
- Collaborate with internal teams such as sales, finance and planning/distribution, to coordinate OTC activities.
- Assist in developing and implementing strategies to improve efficiency and reduce costs.
- Become a recognised source of expertise with HCUK platforms and reporting. Comply with company policies and processes and procedures including but not limited to ISO9001, 14001 and 18001
Qualifications and Experience
- Several years of previous experience in logistics, or supply chain management, preferably involving UK, EU, and international markets.
- Degree education preferred.
- Team supervision / management experience.
- Knowledge of customs procedures, excise regulations, and international shipping requirements.
- Strong organizational and communication skills.
- Ability to work effectively with customs agents, freight providers, and internal teams.
- Use of SAP or similar ERP system preferable
- Proficiency in logistics software and MS Office suite.
- Attention to detail and problem-solving abilities.
- Experience of inventory management in third party locations.
Benefits
- 25 days holiday plus bank holiday increasing to 27 days with service
- Life assurance
- Company pension
- Healthcare Scheme
- Bike to Work / Electric Car scheme
- Volunteering days
