Customer Service Representative - Mobility
- Haltermann Carless US Inc.
- Fulltime
- Published: 2025-07-31
- published till: 2025-10-01
A vacancy has arisen for a Customer Service Representative, based in Troy, Michigan.
HCS Group GmbH is one of the leading global suppliers of specialty hydrocarbons. Headquartered in Frankfurt, Germany, we serve more than 90 countries world-wide achieving revenues of more than $600m in 2019. At current, North America, served by our local subsidiary Haltermann Carless US, Inc., represents a share of approx. 5% of our global business.
To strengthen our position in the US, Haltermann Carless US Inc. has opened a regional head-office in Troy, MI in early 2019. To support our strong growth plans, we are looking for a Customer Service Representative to start as soon as possible.
Responsibilities:
Your tasks:
- You are managing the entire order process along all business units, from taking the order from the customer, organizing the delivery of the product to their site, to final invoicing
- You represent HCS Group in connection with the customer as single point of contact for all inquiries
- You are setting up new customer accounts and work with local & European colleagues to review credit applications
- You are responsible for receiving and processing supplier invoices
- Liaise with internal contacts located both in the US & Europe on all logistical matters
- You are assisting the local sales team in growing the business including, but not limited to: conducting market research on potential new customers and increasing the market intelligence
- You are providing support of the local management & sales team as required, including, but not limited to: office administration, travel arrangements, event organization and others
- You are responsible for up-to-date monitoring of sales volumes in HCS reporting systems, e.g. Salesforce & SAP
- You are responsible to comply with all company policies including those concerning health and safety regulations
- You will report to the Supply Chain & Office Manager HCUS
- You will be based at our office in Troy, MI
Required Skills and Experience:
- Minimum 3-5 years of professional experience within an office environment – Experience in customer service and/or logistics is a plus
- College degree is a strong plus
- Strong skills in all Microsoft Office applications, particularly with Excel and Outlook
- Strong written and verbal communication skills – Reporting, relation and strong negotiation skills
- Experience in SAP and/or Salesforce is a strong plus
- Good organizational skills, time management and attention to detail are all critical – Ability to work independently and under pressure
- Prepared to work outside normal office hours when required
Salary and Benefits:
HCS Group offers an attractive performance-based compensation for a versatile, expandable and responsible position with room for initiative in a forward-thinking and expanding company.
Benefits include paid vacation, assistance with Medical Insurance, 9 days' paid Holiday days, contribution to 401k.
